Shipping & Delivery Policy

Last updated: 8 September 2026

Oro Lume Candles currently ships orders within South Africa only.

We offer two delivery options: PUDO locker delivery and courier delivery to your address.

1. Order Processing

Orders are normally processed and prepared for dispatch within 3-4 business days after successful payment has been received.

Orders placed on weekends or public holidays will be processed on the next available business day.

During particularly busy periods, processing may take longer. If there is an unexpected delay with your order, we will contact you where reasonably possible.

2. PUDO Locker Delivery

PUDO locker delivery is available at a flat rate of:

R100 per order

Your order will be delivered to the PUDO locker selected or assigned during the delivery process.

Once your parcel has been dispatched, you will receive tracking information so that you can monitor your delivery.

Customers are responsible for collecting their parcel within the collection period specified by PUDO.

If a parcel is not collected and is returned to Oro Lume Candles, the customer will be responsible for the additional delivery cost required to send the parcel again.

3. Courier Delivery

Courier delivery to your address is available at a flat rate of:

R150 per order

Once your order has been dispatched, you will receive tracking information where available so that you can monitor the progress of your delivery.

Courier delivery times may vary depending on the destination, courier service, operational conditions and other circumstances outside of Oro Lume Candles' control.

4. Delivery Times

Delivery times are estimates and may vary depending on the delivery destination and the delivery provider.

Once your order has been handed to the courier or PUDO, delivery is managed by the relevant delivery provider.

Delays may occur due to circumstances including:

• High delivery volumes;

• Public holidays;

• Adverse weather;

• Operational or technical issues;

• Incorrect or incomplete delivery information; or

• Other circumstances outside of Oro Lume Candles' reasonable control.

We will provide tracking information once your order has been dispatched so that you can monitor its progress.

5. Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your delivery address, contact number and other delivery details before completing your purchase.

Oro Lume Candles cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

6. Failed Courier Delivery

If a courier is unable to deliver your order because nobody is available to receive it, or because incorrect or incomplete delivery information was provided, the courier may make another delivery attempt or return the parcel, depending on the courier's procedures.

If the parcel is returned to Oro Lume Candles and needs to be sent again, the customer will be responsible for the additional delivery cost.

7. Uncollected PUDO Parcels

Customers are responsible for collecting their PUDO parcel within the collection period provided by PUDO.

If a parcel is not collected and is returned to Oro Lume Candles, the customer will be responsible for the additional delivery cost required to resend the order.

8. Damaged Parcels

If your order arrives with broken glass, please contact Oro Lume Candles within 24 hours of receiving your order.

Please refer to our Returns & Exchanges Policy for the requirements and procedure for reporting damaged products.

9. Lost or Delayed Parcels

If your parcel appears to be significantly delayed or may have been lost in transit, please contact Oro Lume Candles.

We will assist in following up with the relevant delivery provider and investigating the delivery status of your order.

10. Collection From Our Store

Oro Lume products are available to purchase in our physical store; however, online orders cannot currently be collected from our store.

All orders placed through the website must be shipped using one of the available delivery options at checkout.

11. International Shipping

Oro Lume Candles currently ships within South Africa only.

We do not currently offer international shipping.

12. Shipping Charges

Shipping charges are displayed during checkout before payment is completed.

Our standard shipping rates are:

PUDO locker: R100
Courier to address: R120

Shipping charges are per order unless otherwise stated.

13. Contact Us

If you have any questions regarding your delivery, please contact:

Oro Lume Candles
Email: hello@orolumecandles.co.za
South Africa